Welcome to the Customer Service Site for SubscriberAssist. All questions regarding your account should be able to be answered by one of the relevant staff here to assist you.

Below are links to contacts regarding each issue you may have. Simply email the corresponding email address and we will get back to you as soon as possible. Please allow 24 hours turn around to process your query.

Please be as precise as possible when writing to Customer Service. The more information you can provide us, the sooner we can help you in your enquiry.

If you are looking to cancel / update your subscription, please follow the links below:

*** COMMON QUESTIONS AND SOLUTIONS ***

1. I have lost my username and/or password, how do I retrieve it?

  - Verotel Customers - To retrieve your password, please email support@verotel.com requesting your these details. If you know your username, please include that, if not, please include the email address used when you signed up.

  - 365Billing Customers - To retrieve your password, please email cs@365billing.com requesting your these details. If you know your username, please include that, if not, please include the email address used when you signed up.

  - WTSBank Check / ACH Subscribers - To retrieve your password, please email customerservice@achbill.com requesting your these details. If you know your username, please include that, if not, please include the email address used when you signed up.

2. I am having video issues, please help!

  - The most common problem with video is issues regarding downloading. We recommend you download and install a free program called Get Right, available from http://www.getright.com. It allows you to stop, pause, resume downloads to help with any issues you may have.

3. Why am I getting "Pennywize" error, how come?

  - Pennywize is a program we use to stop hackers gaining access to our sites, so our customers can enjoy our sites without slow downloads, overloaded servers, and the other problems caused by hackers. If you enter your username/password incorrectly too many times too quickly, it may temporarily suspend your account. Relax, it will be active again between 45-60minutes later. If these problems persist, please write to us and let us know.
For all other enquiries:
IMPORTANT! IF YOU DO NOT INCLUDE YOUR USERNAME OR EMAIL ADDRESS IN YOUR EMAIL, YOU WILL RECEIVE NO RESPONSE
Billing Enquiry: billing@subscriberassist.com
Username / Password Enquiry: support@subscriberassist.com
Site Access Issues: support@subscriberassist.com
Video / MultiMedia Issues : support@subscriberassist.com